|
Building a
Relationship |
Whether it is
our first phone call to confirm your
commission, sharing sketches of your custom
system, or our personal visit to install
your limited edition system, our customer
service is based on a Suissa Computers key
value: building a long term relationship
with every customer. |
|
Choice |
Choose from a
selection of the finest woods for your
Suissa Computer. We offer only those woods
which work best with each model's design and
structural requirements.
All Suissa Computers come with a choice of
technology package, designed for work, play
or relaxation, as well as any customizing
for the technophile. |
|
Installation |
We personally
install your Suissa Computer system in your
home or office, anywhere in Canada and the
United States.
Installation
is free in certain parts of Canada. To most other parts of
Canada, a small fee will apply. For U.S. customers, we ship your system in a
well-designed custom container via a
reliable courier. We then visit you to
install your system. |
|
Customer Care Kit |
Each limited
edition Suissa Computer system comes with a
customer care kit in an attractive yet
durable metal carry case. The kit includes: a
personalized Suissa Computers
owner’s manual; all available owners manuals
for the installed technology; all extra
connectors and wires supplied by component
manufacturers; 500ml bottle of high
performance liquid coolant; specialty tools
for your specific case; acrylic cleaner,
minor scratch repair liquid and soft cloths. |
|
Upgrades |
Our customers
want the best performance from a high-end
computer system. Our basic package is more
than comparable to a fully-loaded system
from a market leader. And, our systems are
made to be upgradeable as technology
changes.
The high-performance computer of today will
stay powerful with upgrades in the future.
When that time comes, Suissa Computers can
consult with you to determine which new
components will meet your needs. As our
computers are meant to become heirlooms, our
upgrade service includes care, maintenance
and refinishing of the case. |
|
Warranty |
The craftsmanship of our cases and all
system components come with a
one-year warranty. Suissa Computers
then offers an extended annual customer care
package. |
|
Guarantee |
Suissa
Computers personally installs your system in
your home or office, to ensure everything is
in perfect working condition and meets our
customers' standards. We are confident that
our craftsmanship surpasses your highest
standards and will exceed expectations. We
do not tint or dye our woods - they are
sealed with a gloss finish. This allows the
natural beauty of the wood to show itself,
and each case will be unique. Actual product
colour and wood grain will vary. If you
decide you are not satisfied with your
Suissa Computer at the time of installation,
we offer a money-back guarantee, excluding a
15% re-stocking fee, unless the product is
defective in which case you will be fully
refunded. We also offer a 14 day money-back
guarantee after the time of installation,
excluding shipping and handling and a 25%
re-stocking fee. |
|
Payment Forms |
    
Through PayPal. |
